To best grow your business with IKEA tasks, we’ve rounded up the most common IKEA Assembly questions.
Q: Am I responsible for bringing boxes into the room where assembly will happen?
A: No. Some clients may request this as an additional task for an extra charge, but it’s up to you whether you agree to it. If you have scoping questions like this prior to the task, it may be helpful to message or call the client ahead of the scheduled time to confirm. For more information on scoping questions, check out this article.
Q: Am I required to secure certain IKEA furniture items to the wall?
A: Yes. Most wardrobes, bookcases, tall shelves, drawer chests, and cabinets are part of IKEA’s Secure it! programme and must be secured to the wall to help prevent injury. (Check the instructions to confirm!) If your client isn’t able or willing to secure an item to the wall and you haven’t assembled it yet, you can stop the task and document the situation in the chat thread. Click here for more information about IKEA’s Secure it! programme.
Q: What do prepaid IKEA tasks mean?
A: Clients can now book, schedule, and prepay for assembly services directly at IKEA stores or on IKEA.com. These tasks have set pricing, so there’s no need to confirm prepaid tasks with clients before accepting them. Check the job description for all assembly details so you can arrive ready to go. Find out more here.
Q: What are IKEA design codes and how should I use them?
A: IKEA customers can plan and design the layout of their new furniture before it’s delivered using The IKEA Planning Tool. If a customer provides you with a design code, click on the appropriate product planner, go to “Open Your Saved Combination”, and enter the provided code.
Q: Do I need to upload a photo when I’ve finished?
A: Yes. Taskers must upload at least one photo of each completed IKEA job before submitting an invoice. This feature will appear directly in the Tasker app and will guide you through the upload process. Learn more in this article.
Q: What do I do if the product I am assembling is damaged?
A: If the product itself is damaged or has missing parts, advise the client to contact IKEA Customer Support for product issues. Be sure to take photos of any damaged or missing parts and document them in the chat thread. Learn more in this article.
Q: How do I properly align doors on items like the IKEA BESTÅ units?
A: Aligning cabinet doors can be one of the trickier parts of assembling IKEA furniture. To help ensure your client’s cabinets are perfectly aligned, review this helpful tutorial.
