{"id":14999,"date":"2020-04-28T18:38:00","date_gmt":"2020-04-28T18:38:00","guid":{"rendered":"https:\/\/www.taskrabbit.co.uk\/blog\/?p=14999"},"modified":"2023-07-24T12:04:19","modified_gmt":"2023-07-24T12:04:19","slug":"home-improvements-111-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.co.uk\/blog\/home-improvements-111-troubleshooting\/","title":{"rendered":"Home Improvements 111: troubleshooting"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As you\u2019ve probably gleaned through this series of articles, the best piece of advice for setting yourself up for successful Home Improvements tasks &#8211; or any task &#8211; is communication with your client. Properly scoping the task with your client in the Task Chat is just as essential as any hard skill!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if you aren\u2019t able to prevent these pitfalls through scoping the task in advance, here\u2019s what Taskers suggest to troubleshoot.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Incorrect time estimates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tasker <a href=\"https:\/\/tr.co\/james-joe-a\">Joe A<\/a>. shared that one time, a client hired him to build a table to fit over a stationary bike. The client estimated the job to take 2-3 hours and stated that they were not flexible with time. Joe told them he had to design the table, obtain the lumber, use a heavy-duty saw and other critical steps to complete the task. While he was capable of achieving this, he told the client the time estimate was simply not feasible and forfeited the task. Joe does not make a habit of doing this, of course, but to provide the best experience for the client, he was honest and upfront and left a positive lasting impression.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Incorrect expectations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tasker <a href=\"https:\/\/tr.co\/lester-r\">Lester R.<\/a> shared that many clients hire him for a sense of confidence and want to feel that the Tasker is confident too. Lester steers clients toward what is reasonable and with a customer service orientation, will say \u201cI\u2019ll do what you\u2019re asking, but let me tell you why I didn\u2019t suggest it.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a client asked Tasker <a href=\"https:\/\/tr.co\/anthony-f--23\">Anthony F.<\/a> to mount 3 shelves around a fusebox\/boiler\/water tank, he let them know it was not wise to mount in that location. Anthony provided the best service by not doing a task that would be risky to undertake.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-coblocks-dynamic-separator is-style-line\" style=\"height:50px\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/161e4-neonbrand-cudorfytkaq-unsplash-scaled.jpeg-1-1024x608.webp\" alt=\"\" class=\"wp-image-14971\" srcset=\"https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/161e4-neonbrand-cudorfytkaq-unsplash-scaled.jpeg-1-1024x608.webp 1024w, https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/161e4-neonbrand-cudorfytkaq-unsplash-scaled.jpeg-1-300x178.webp 300w, https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/161e4-neonbrand-cudorfytkaq-unsplash-scaled.jpeg-1-768x456.webp 768w, https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/161e4-neonbrand-cudorfytkaq-unsplash-scaled.jpeg-1.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-coblocks-dynamic-separator is-style-line\" style=\"height:50px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Not enough detail provided&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s say the client wants something done that was not included in the scope. Tasker <a href=\"https:\/\/tr.co\/greg-s--26\">Greg S.<\/a> told us that he\u2019s willing to look at a Home Improvements issue, such as a broken waste disposal, while on a different task. After he provides a &#8216;free estimate,&#8217; he arranges with the client for them to hire him under the Home Improvements category and returns to do the repair another time. This is an excellent upselling method as well as a great to provide the client with what they need.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Client involvement is too high\/too low<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some clients are very engaged in what the Tasker in their home is doing, whether out of pure curiosity and interest, or perhaps a lack of established trust if your relationship is new. If you feel the client is preventing you from being able to efficiently complete the task, you can politely let them know that you have to concentrate, and that you\u2019ll be sure to update them at each critical juncture so they can observe the progress. Remember that you\u2019re working in someone\u2019s home, which is sacred ground for them, so try to respect their needs while helping them understand yours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Something breaks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t hide things and don\u2019t be afraid of delivering bad news; propose a solution if you can. One client shared that although a Tasker ended up breaking a tap she asked him to fix, he didn\u2019t charge her for the full duration of the task and that made her feel well taken care of. Always record important decisions or situations on the Chat thread.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-coblocks-dynamic-separator is-style-line\" style=\"height:50px\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/a6a1c-dave-webb-ny7udrl2lzy-unsplash-scaled.jpeg-1-1024x683.webp\" alt=\"\" class=\"wp-image-14975\" srcset=\"https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/a6a1c-dave-webb-ny7udrl2lzy-unsplash-scaled.jpeg-1-1024x683.webp 1024w, https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/a6a1c-dave-webb-ny7udrl2lzy-unsplash-scaled.jpeg-1-300x200.webp 300w, https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/a6a1c-dave-webb-ny7udrl2lzy-unsplash-scaled.jpeg-1-768x512.webp 768w, https:\/\/www.taskrabbit.co.uk\/blog\/wp-content\/uploads\/2023\/07\/a6a1c-dave-webb-ny7udrl2lzy-unsplash-scaled.jpeg-1.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-coblocks-dynamic-separator is-style-line\" style=\"height:50px\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Unable to complete task as scoped<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/tr.co\/james-c--92\">James C.<\/a> said he always lets clients know of existing issues, especially when hired to fix previously attempted work. He never leaves a task with a dissatisfied client. If he has to get a specific tool, James lets them know he will have to come back. If the fix is out of his area of expertise, he advises his client to hire a specialised Tasker. He acts as an expert advisor even if he himself cannot complete the task.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/tr.co\/greg-s--26\">Greg S.<\/a> was asked to change the lock on a door in a commercial building. His assessment was that the lock wasn\u2019t the issue, it was that the client needed a specific key. Coming up with a solution that helps the client is an excellent conclusion to a task, even though it wasn\u2019t originally scoped that way. Going above and beyond to research the right solution enabled Greg to come back and finish the task at a later date, or even advise the client about what to do and empower them to fix it themselves. A great example of a task that can be done virtually or in-person.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Troubleshooting and coming up with solutions is part of Home Improvements Taskers\u2019 value propositions. Clients hire you because you are the expert, which means that they expect that&nbsp;you\u2019ll get the task done to everyone\u2019s satisfaction. But always set expectations that you will do your best, even if things take an unexpected turn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting and coming up with solutions is part of Home Improvements Taskers\u2019 value propositions.<\/p>\n","protected":false},"author":10,"featured_media":14962,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"categories":[120],"tags":[],"class_list":["post-14999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-improvements-tasking"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Home Improvements 111: troubleshooting - Taskrabbit Blog (UK)<\/title>\n<meta name=\"description\" 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