{"id":15971,"date":"2024-11-11T18:20:57","date_gmt":"2024-11-11T18:20:57","guid":{"rendered":"https:\/\/www.taskrabbit.co.uk\/blog\/?p=15971"},"modified":"2024-11-11T18:20:57","modified_gmt":"2024-11-11T18:20:57","slug":"tasker-roundup-6-updates-you-dont-want-to-miss","status":"publish","type":"post","link":"https:\/\/www.taskrabbit.co.uk\/blog\/tasker-roundup-6-updates-you-dont-want-to-miss\/","title":{"rendered":"Tasker Roundup: 6 Updates You Don\u2019t Want to Miss"},"content":{"rendered":"\n

This season, we\u2019re helping you harvest your earnings with a new feature that automatically pays you a fee for qualifying client cancellations, and easy accident and life insurance. Read on to learn more!<\/p>\n\n\n\n

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1. Cancellation fees are now automated!<\/h3>\n\n\n\n

If your client cancels a task within 24 hours of the agreed-upon start time, you\u2019ll now automatically receive a cancellation fee payment\u2014meaning you no longer have to contact Customer Support to collect these fees, which will save you time and hassle.<\/p>\n\n\n\n

Note<\/strong>: Note that this applies to all qualifying tasks for Taskers who are in good standing with Taskrabbit and don\u2019t have any Terms of Service violations. Please give our system 48 hours for the payout notification to come through before contacting Support with questions. We\u2019re excited to bring you this feature that Taskers have been asking for!<\/p>\n\n\n\n

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2. New Cachet insurance coverage<\/h3>\n\n\n\n

Taskrabbit has partnered with Cachet to offer you free accident and injury insurance protection, available to all Taskers (unless you wish to opt-out) who have completed 200 or more lifetime invoices (on a single account) and are actively completing tasks. Reminder of what is on offer: on-shift Accident & Injury, on-shift Accidental Death, or on-shift Disability Protection, Family payment, and Compassionate payment.<\/p>\n\n\n\n

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3. Updated Elite criteria<\/h3>\n\n\n\n

We\u2019ve adjusted the Elite criteria so that Taskers with a Performance score in the top 35% will qualify and appear with the associated badge in client search results. These changes are now reflected in your app!<\/p>\n\n\n\n

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4. New policy updates for Tasker and client no-shows<\/h3>\n\n\n\n

Our policy has been updated so that both Taskers and clients must give greater than 24 hours\u2019 notice to cancel a task. This means that, under normal circumstances, you and clients must show up<\/strong> to a task at the agreed-upon scheduled or rescheduled start date, time, and location. In instances where clients allow you to complete a task without being present, they should be prepared (e.g. granting you remote access, providing clear instructions, etc.). If a client is not present and has not provided instructions so you can complete the task, it will be counted as a client no-show and may be eligible for a cancellation fee. <\/p>\n\n\n\n

As a reminder, Taskers may only receive last-minute cancellation fees if they do not have any Terms of Service violations on their account in the last 90 days.<\/p>\n\n\n\n

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5. Policy reminder for off-platform activity<\/h3>\n\n\n\n

As an important reminder, payments for services booked on Taskrabbit must be paid in full via Taskrabbit payment processing. This means:<\/p>\n\n\n\n